Reference

KYC Documents, Made Simple

We keep account verification straightforward: a valid ID, proof of address, and a wallet confirmation cover most setups. Gather these before you start and we'll get your wallet verified without back-and-forth.

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mekar28 KYC Documents, Made Simple
HOW IT RUNS

How Verification Stays Fair

We handle each document review as a step toward your first payout, not a wall in front of it. Files are checked by our team, and we only hold the details needed to confirm your identity and payment rail.

Clear Review Steps

Each file gets one review pass. If something's off, you'll see the reason and the fix, rather than a vague rejection.

Name Match Rule

The name on your ID, your e-wallet, and your account must line up. Confirming that early avoids a later hold on your payout.

Secure Upload

Files move over an encrypted connection from your phone or desktop. We don't ask for them twice unless the first copy was unreadable.

Supported Rails

Your verified payout lands through DANA, OVO, or GoPay. When those match on file, we keep the process consistent for supported regions.

mekar28 What We Ask for When You Verify

What We Ask for When You Verify

Before your first withdrawal, we confirm the identity on the account. We accept a national ID, passport, or driving licence in clear resolution — no filters, no cropped edges. We pair that with a recent proof of address, like a utility bill or bank statement, dated within the last few months. For your payout method, we may ask you to confirm the

e-wallet number linked to your account, whether it's DANA, OVO, or GoPay. Everything goes through a secure upload flow on your device. Most files work fine as photos taken on your phone; we just need the corners visible and the text legible.

HELP WHEN NEEDED

Help While You Sort Documents

If a file gets rejected during verification, that's not the end — it's a quick fix. Send a clearer photo or a different accepted document and we'll recheck it. Our Indonesia-support team can tell you exactly what's missing.

Live Chat Reach our team directly during peak evening hours if a document didn't go through. You'll get a straight answer on what to resend.
Upload Retry Retake a blurry ID or re-upload an address bill straight from your account page. No need to reopen the whole flow.
E-Wallet Match Check that the DANA, OVO, or GoPay number you entered matches the account name before you submit. That alone clears most delays.

KYC Terms You'll Run Into

What does KYC stand for?

It's 'Know Your Customer'. It's the standard step where we confirm your identity, so accounts and payouts stay tied to one real person.

What is a proof of address?

A recent document, usually a utility bill or bank statement, showing your name and current address. It backs up the location on your account.

What is wallet verification?

The check that links your payout method, like your DANA or OVO number, to the name on your profile before we process a withdrawal.

What does a document review mean?

It's the pass our team runs on your uploaded files to confirm they're legible, current, and a match for your account details.

What is a matching payout name?

The name on your ID and the name on your e-wallet should be the same. That single match is what keeps your first payout clean.

Your KYC Document Questions

Yes. Most phone photos work fine as long as the whole card is visible, the corners aren't cut, and the text is readable under normal light.

We look for a recent bill, ideally from the last few months. If yours is older, grab a newer one or use another accepted document instead.

No. Deposits via DANA, OVO, or GoPay run without prior verification. The document check matters when you're ready to make a payout.

Check the reason shown on your account, retake the file with clearer lighting, and upload again. Our support team can point out what to fix.

A completed review tends to keep your first payout moving once you request it, because your details already match on file.

Document verification depends on local law and is available where local law permits. Eligible regions get the full upload flow on their account.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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